Physical Therapy | Cooley Dickinson Hospital
Physical Therapy • Northampton, MA
Ratings by platform
- PlainHospital (CMS Data): 3/5 stars (CMS overall rating) (N/A)
- Birdeye (General Hospital): 2.7/5 stars (621 reviews)
What patients say
Patients praise
- Some patients report therapists are knowledgeable, professional, and helpful
- High willingness of hospital patients overall to recommend the facility (88%)
- Structured patient satisfaction survey process managed by National Research Corporation
Common complaints
- Reports of poor communication and disorganization in scheduling or billing
- Allegations of inadequate treatment or worsening conditions
- Significant criminal incident involving sexual assault by a physical therapist at the Atwood Drive clinic
- Concerns regarding bedside manner and lack of responsiveness to patient needs
In patients' words
"A physical therapist from South Hadley will be sentenced next week after a jury found him guilty of three counts of indecent assault and battery on a patient in his care."
— Daily Hampshire Gazette"Charged for services I did not receive and have been fighting that for months. Physical therapist was good, but I was charged for 45 minute sessions and was never there that long."
— LocalityBiz (Reviewer: Melissa Wheaton)More clinics in Northampton
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