Pediatric Clinic in Northampton, MA | NAPEDS
Pediatrics • Northampton, MA
Ratings by platform
- Yelp/Apple Maps: 2.5/5 (11 reviews on Yelp (via Apple Maps reference))
What patients say
Patients praise
- Providers and nurses are described as excellent, kind, and knowledgeable
- Easy-to-use patient portal for messaging and online scheduling
- Efficient handling of routine/sick visits for many patients
- Helpful nurse advice line for urgent concerns
Common complaints
- Long wait times for appointments and at the office
- Difficulties with administrative/receptionist staff communication
- Challenges accessing urgent or sick visit appointments
- High volume of patients impacting personalized care
- Staffing shortages among providers
In patients' words
"Pediatricians are great but forgot them saying they have after hour visits for urgency. The last 4 times, we had to go to urgent care at the hospital because they had no availability."
— LocalityBiz Review"Please be kind to our staff that answer the phone, they are not the cause of the problem and are only trying to help as best they can. We are working every day to fix this issue..."
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