Baystate Family Medicine-Northampton
Family Medicine • Northampton, MA
Ratings by platform
- Yelp/MapQuest/Birdeye: 2.5 out of 5 stars (14-22 reviews (varies by platform))
What patients say
Patients praise
- compassionate and friendly staff mentioned by some patients
- organized and clean office environment
- some providers perceived as highly professional and effective
Common complaints
- long wait times and appointment delays
- perceived lack of compassion or sympathy from providers
- poor communication and professionalism concerns
- billing and administrative issues
In patients' words
"My provider misdiagnosed Covid pneumonia and mono told me to shut up when she was listening to my lungs was unprofessional and uncaring."
— Yelp review via MapQuest/Yelp"Great staff, compassionate and friendly. I have 2 providers here and am impressed with both. Have never had to wait for more than 5 minutes."
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