Hartford HealthCare HealthCenter - North Haven | CT
General Surgery • North Haven, CT
Ratings by platform
- Hartford HealthCare Official Site: 4.7 to 4.9 out of 5 across various providers (based on hundreds of surveys) (Varies by provider (e.g., 82 to 303 surveys per provider))
- Chamber of Commerce: 2.1 out of 5 (7)
- Zocdoc: 4.71 out of 5 (31)
What patients say
Patients praise
- Many individual providers receive high patient satisfaction ratings
- Some patients report competent and professional care from specific medical providers
Common complaints
- Poor administrative organization, including scheduling errors and billing issues
- Difficulties with phone communication, including long hold times and unreturned calls
- Unprofessional or rude office staff behavior
- Frustration with prescription management and pharmacy communication
In patients' words
"Hartford Healthcare is a complete and total administrative mess of billing errors, scheduling mishaps and doctors who will see you for fewer than 30 seconds before maxing out your deductible plus a few 'billing mistakes' in their own favor."
— Chamber of Commerce Review"It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority. It's disappointing and disheartening to see such a large healthcare system fail to meet even the most basic standards if communication and responsiveness."
— Yelp Review of Hartford HealthCare Medical GroupMore clinics in North Haven
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