Northwestern Medicine Division of Pulmonary, Critical Care and ...
Pulmonology • North Chicago, IL
Ratings by platform
- Momentary Labs (based on CMS HCAHPS data): 4 out of 5 stars (1,878 patient surveys)
- Healthgrades: 82% overall patient experience rating (Not explicitly stated)
What patients say
Patients praise
- High clinical expertise and success with complex procedures such as lung transplants and cancer care
- Many patients praise individual physicians for being thorough, compassionate, and attentive
- Generally high hospital-wide patient satisfaction ratings and recommendation rates compared to national averages
- Effective patient education and communication by many staff members
Common complaints
- Issues with administrative and scheduling processes
- Concerns regarding patient consent and communication in clinical settings
- Reports of dismissive or unprofessional behavior by specific providers
- Experiences of misdiagnosis or dissatisfaction with treatment plans in complex cases
In patients' words
"He took a personal interest in my sleep issues and made me feel as if we are in this together and that he truly wants to help me with my sleep issues."
— Patient review of Dr. Jason L. Peng"Avoid Kirby at all cost. I went in for an annual physical... She was rude, dismissive of my concerns and uncaring."
— Patient review of Dr. Joanne Kirby"Their scheduling department is absolutely horrible. I have now left three messages with the manager of scheduling, and she hasn't bothered to return my call."
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