Gastroenterology | Northwestern Medicine
Gastroenterology • North Chicago, IL
Ratings by platform
- Northwestern Medicine Official Provider Pages: Consistently high average ratings (often 4.5–5.0/5.0) for individual gastroenterology providers on the official Northwestern Medicine platform (Over 1,600 ratings for some individual providers)
- Birdeye (Lake Forest Hospital Digestive Health): 5.0/5.0 (4 reviews)
- Birdeye (Winfield location): 3.7/5.0 (7 reviews)
What patients say
Patients praise
- High level of professionalism and knowledge among gastroenterologists
- Compassionate and empathetic bedside manner
- Thorough explanations of conditions, procedures, and test results
- Clear and effective communication throughout the patient journey
- Effective, skillful performance of procedures like endoscopies and colonoscopies
Common complaints
- Reports of condescending or rude staff in some administrative interactions
- Occasional complaints regarding scheduling processes or lack of communication about records
In patients' words
"Dr Manuel has done four of these procedures over the years and I cannot think of one time that I wasn't well cared for. He thoroughly explains the results of my procedure and has a great bedside manner."
— Northwestern Medicine Patient Review (Dr. David M. Manuel)"I have had Dr. Martini as my GI Dr. for decades. He is so knowledgeable and each time I have any new GI issue, he knows how to make me feel better and back to normal in no time. I always tell him to 'please never retire'."
— Northwestern Medicine Patient Review (Dr. Frank G. Martini)"Extremely condescending and rude staff at this location. Northwestern has hit an all time low and I won't be back."
— Yelp Review (Digestive Health Center)More clinics in North Chicago
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