Primary Care | Lake County, IL
Primary Care • North Chicago, IL
Ratings by platform
- Oak Street Health Waukegan Primary Care Clinic (Birdeye): 4.1 out of 5 (69 reviews)
- Dr. Betsy Luka, MD (WebMD): 4.5 out of 5 (5 ratings (1 review shown))
- Dr. Elba M. Villavicencio Cardenas, MD (Vitals): 4.1 stars (average) (4 reviews shown (1 to 4 of 4))
What patients say
Patients praise
- Some reviewers praise specific clinicians (e.g., an NP/doctor) for being exceptional, thorough, kind, and attentive to subtle health issues.
- Some reviews describe responsiveness and advocacy, including listening, explaining, and follow-up.
- At least one profile shows high patient ratings for preventive/long-term care (e.g., WebMD average for Dr. Betsy Luka).
Common complaints
- Complaints about poor response by staff/“dropped the ball,” perceived retaliatory treatment after complaints, and concerns about patient care being mishandled.
- Reception/check-in issues and unprofessional, frustrating, dismissive attitudes (reported for a North Shore location).
- Billing/administrative issues, including balance billing after an estimate and lack of replies to billing concerns.
In patients' words
"“First, I want to commend the NP whom I receive most of my care because she is exceptional… With that being said, I have had a mediocre experience with response by mostly all other team members.”"
— Birdeye review for Oak Street Health Waukegan Primary Care Clinic"“THE ABSOLUTE WORST!!!!! … Have made complaints only to have been treated even worse after complaints were made, almost in retaliation.”"
— Birdeye review for Oak Street Health Waukegan Primary Care Clinic"“Receptionist are very rude… Any little question they get frustrated.”"
— localitybiz listing review for North Shore University Health System (Round Lake Beach location)"“Billing practices are unethical! … I was given a price quote, paid that amount on the day of service then balance billed another $150… not one person has responded to me since oct of 2023”"
— localitybiz listing review for North Shore University Health System (Round Lake Beach location)"“Can't say enough great things… He was extremely thorough and took time to walk me through everything…”"
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