Primary Care | Lake County, IL
Family Medicine • North Chicago, IL
Ratings by platform
- Birdeye (Oak Street Health Waukegan): 4.1 out of 5 stars (69 reviews)
What patients say
Patients praise
- Attentive and caring medical providers (doctors/NPs)
- Strong doctor-patient relationships and personalized care
- Proactive communication from some providers, including wellness checks
Common complaints
- Unresponsive or rude staff members
- Frustrating or confusing scheduling and check-in processes
- Unethical or opaque billing practices
- Inconsistent communication and follow-up
In patients' words
"First, I want to commend the NP whom I receive most of my care because she is exceptional (5 Stars) in caring, treating, recognizing subtle clues, and referring when necessary. With that being said, I have had a mediocre experience with response by mostly all other team members."
— Birdeye review of Oak Street Health Waukegan"Receptionist are very rude!! Any little question they get frustrated.. also being in the location this clinic is at they should have a bilingual receptionist… or be patience with the non English speakers…"
— LocalityBiz review of North Shore University Health System (Round Lake Beach)"Dr. Weiss takes all the time needed to answer my questions and always make sure that I grasp all the information she gives... It is such a comforting feeling to know that Dr. Weiss provides the best possible medical care."
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