Norriton Square Nursing & Rehabilitation Center - PA
Rehabilitation • Norristown, PA
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) Care Compare: 2 out of 5 stars (Overall CMS Rating) (10 complaints recorded (2024-2026))
What patients say
Patients praise
- some individual staff members are described as competent and caring
- some areas of the facility noted as clean and well-stocked
Common complaints
- inconsistent nursing care and slow response times
- challenges with discharge and home-care planning coordination
- concerns regarding facility maintenance and cleanliness (e.g., plumbing issues, heater noise)
- documented deficiencies in state/federal surveys related to health and staffing requirements
- allegations of neglect or communication failures by some staff members
In patients' words
"Day shift nurses were nice, nighttime nurses slow to answer call bell. Was satisfied with his stay, until the day of discharge."
— Caring.com review"Discharge and home-care planning are mishandled, with delays and staff calling it a learning experience instead of delivering clear arrangements."
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