Oak Street Health Norristown

Patients praise

• Highly skilled, compassionate, and attentive individual physicians
• Knowledgeable and thorough medical care
• Clean office environments
• Bilingual staff (Spanish) in some practices
• Effective handling of administrative tasks like prior authorizations by some staff members

Common complaints

• Difficulty scheduling appointments and long wait times
• Poor communication and challenges with the phone system
• Lack of follow-up on messages or patient portal queries
• Instances of perceived unprofessionalism or rudeness by front desk staff
• Serious concerns regarding diagnostic accuracy and prescription errors
• Specific complaints about bedside manner and lack of empathy from certain providers