Infusion Therapy in Norfolk, VA - Option Care Health
Infusion Center • Norfolk, VA
Ratings by platform
- Better Business Bureau (National): 1/5 stars (13 customer reviews)
What patients say
Patients praise
- Some patients report positive experiences with individual staff members like nurses or schedulers
Common complaints
- Difficulty reaching customer service and long hold times
- Unreliable delivery of essential medical supplies and medications
- Issues with billing, payment application, and lack of transparency
- Poor communication between staff, patients, and healthcare providers
- Management and administrative mismanagement
In patients' words
"Absolutely should not be in the Healthcare business. Never call back when a message is left. On hold for almost an hour only to be disconnected. Do not get important life support supplies to the patient at the time promised."
— Better Business Bureau Review"OC is one of the most mis-managed medical companies I have ever tried to obtain services from. The left hand does not know what the right hand is doing, the communication is poor, management has understaffed them or they cannot find employees who care about their work."
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