NAVSTA Norfolk BHC - Naval Medical Center Portsmouth - Tricare
Diagnostic Center • Norfolk, VA
Ratings by platform
- Birdeye: 1.8/5 (273 reviews (Birdeye))
- Yelp: 3.3/5 (72 reviews (Yelp))
What patients say
Patients praise
- Some patients experienced professional, kind, and knowledgeable care from medical providers
- Effective specialized services, such as MRI and mental health programs, noted by some patients
- Positive experiences with labor and delivery for some, despite mixed reviews overall
- Convenience of services being covered by TRICARE
Common complaints
- Significant difficulties with appointment scheduling and reaching staff by phone
- Long wait times in person, particularly at the pharmacy
- Perceived rudeness or incompetence of administrative and some clinic staff
- Frustration with bureaucratic processes, such as referral and separation paperwork
- Inconsistent communication regarding clinic policies
In patients' words
"Scheduling appointments is a nightmare, but the staff are efficient once you get in."
— Basedirectory user review"I got here at about 12:40, its 2:03pm and I'm still waiting on the pharmacy. Nothing should take this long"
— Birdeye user review"The mental health providers here are among some of the best I have... seen. ... All of the staff are extremely compassionate and... programs set in place are very helpful."
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