CareNow Urgent Care: Urgent Care Facilities | CareNow®
Acute Care • Nome, AK
Ratings by platform
- Yelp (CareNow brand page): 2.7 average rating (7489 reviews)
- BBB (CareNow customer reviews page): 1.0/5 stars (rating shown on BBB page (exact review count not provided in snippet))
- BBB (CareNow complaints page): No star rating shown in provided snippet; complaint summary provided (116 total complaints in last 3 years; 34 closed in last 12 months)
- ComplaintsBoard (CareNow): 1.0/5 reputation rating (1 review and 11 complaints (0 resolved))
- PissedConsumer (CareNow reviews): Average rating 1.5 (198 reviews)
What patients say
Patients praise
- Generally reflects dissatisfaction on major review/complaint sites, with some references to the concept of “fast and convenient”/walk-in care on CareNow’s own site (promotional messaging).
Common complaints
- Billing/overcharging and refund/charge disputes
- Long wait times / delays even with online check-in
- Rude or disrespectful staff/poor patient experience
- High rate of unresolved complaints / complaint resolution dissatisfaction
- Medical billing fraud and other serious allegations
In patients' words
"“CareNow has an average rating of 2.7 from 7489 reviews. The rating indicates that most customers are generally dissatisfied.”"
— Yelp brand page (CareNow Reviews)"“1.03/5 stars” and reviews mention “Longest wait times ever!”"
— BBB customer reviews page for CareNow"“116 total complaints in the last 3 years… 34 complaints closed in the last 12 months.”"
— BBB complaints summary for CareNow"“overall reputation rating of 1.0/5… Total complaints: 11… Resolved complaints: 0 (0%)… Unresolved complaints: 11 (100%).”"
— ComplaintsBoard (CareNow)"“CareNow has 198 reviews (average rating 1.5). Consumers say: Medical billing fraud!, Act of Discrimination, Wrong diagnosis.”"
— PissedConsumer (CareNow reviews)More clinics in Nome
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Patients praise: Friendly and professional staff · Effective pain management and relief.
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