Southwest Kidney Institute
Nephrology • Nogales, AZ
Ratings by platform
- Yelp (aggregate for brand): 2.2/5 (71 reviews)
- Trustpilot (aggregate for brand): 2.5/5 (6 reviews)
What patients say
Patients praise
- Professional and caring physicians
- Clear explanations of medical conditions and treatment plans
- Clean and efficient office environments
- Supportive nursing and clinical staff
Common complaints
- Difficulty reaching staff via phone
- Long wait times for appointments
- Poor communication regarding follow-up and instructions
- Reports of dismissive or rude customer service behavior
In patients' words
"Very poor follow through. No written instruction given. No written parameters. No prompt return call on critical med problems. Leave their patients hanging and wondering what to do."
— Yelp Review"Doctor Kapoor listens, understands, communicates, and cares about me. He took time to develop a specific treatment plan for my situation and didn’t rush through it."
— Southwest Kidney Institute website testimonialMore clinics in Nogales
Arizona Kidney Disease & Hypertension Centers
Patients praise: Friendly and caring individual providers and nurses · Efficient and thorough service at certain urgent care locations.
NextCare
Patients praise: Attentive, compassionate, and professional staff · Efficient service with minimal wait times for many patients.
Mariposa Community Health Center
Patients praise: Professional and caring medical service · Effective communication and bedside manner.
Family Medicine in Nogales, AZ
Patients praise: Providers described as compassionate, thorough, and attentive listeners · Efficient and quick urgent care services reported by many patients.
NextCare Urgent Care
Patients praise: Efficient and quick service for some patients · Friendly and courteous staff/receptionists.
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