Southwest Kidney Institute, PLC
Nephrology • Nogales, AZ
Ratings by platform
- Yelp (aggregate for brand): 2.2 out of 5 stars (71 reviews)
- Trustpilot (aggregate for brand): 2.5 out of 5 stars (6 reviews)
- Centers for Medicare & Medicaid Services (CMS): 78.2 out of 100 (N/A (MIPS quality score))
What patients say
Patients praise
- Professional and caring physicians
- Clear explanations of medical conditions and treatment plans
- Clean and efficient office environments
- Supportive nursing and clinical staff
Common complaints
- Difficulty reaching staff via phone
- Long wait times for appointments
- Poor communication regarding follow-up and instructions
- Reports of dismissive or rude customer service behavior
In patients' words
"Very poor follow through. No written instruction given. No written parameters. No prompt return call on critical med problems. Leave their patients hanging and wondering what to do."
— Yelp Review"Doctor Kapoor listens, understands, communicates, and cares about me. He took time to develop a specific treatment plan for my situation and didn’t rush through it."
— Southwest Kidney Institute website testimonialMore clinics in Nogales
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