Surgical Services - Newton - MercyOne
Surgical Care • Newton, IA
Ratings by platform
- Birdeye: 2.7/5 stars (124 reviews)
- Healthgrades: 61% patient experience rating
- US News Health: 86% of patients willing to recommend
What patients say
Patients praise
- Good performance in managing specific conditions like heart failure and pneumonia
- Warmth and caring environment noted by some patients
- A significant percentage of patients (varies by source) report a willingness to recommend the facility
Common complaints
- Long wait times in emergency/surgical departments
- Staffing and communication concerns, including non-medical personnel handling patient interaction
- Negative experiences regarding perceived lack of professional diagnosis and care coordination
- Some patient feedback reflects dissatisfaction with hospital management transitions
In patients' words
"Some weird woman from the paperwork department comes violently barging into my room to say 'Im here to discharge you. There's NOTHING wrong with your hand!'... I was SO SHOCKED at how that woman... came barging in like a bulldozer!"
— LocalityBiz patient review"I can't speak highly enough about my experience with MercyOne. From the moment I stepped in, I felt an immediate sense of warmth and care."
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