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Family Medicine in Newton, MA - Primary Care | Specialists

Primary CareNewton, MA

★★★★☆3.8/595 reviews across 6 platforms

Ratings by platform

  • Healthgrades (Dr. Satu Salonen): 3.4/5 (5)
  • RateMDs (Dr. Jeanne T. Hubbuch): 3.4/5 (35)
  • Healthgrades (Dr. Sherin Abraham): 5/5 (1)
  • WebMD (Dr. Melissa Wendt): 4/5 (22 ratings, 3 reviews)
  • Healthgrades (Dr. Nobita Chatterjee): 3.9/5 (23 ratings, 15 reviews)
  • WebMD (Dr. Allan Engel): 4.5/5 (9 ratings, 1 review)

What patients say

Patients praise

  • Physicians described as compassionate, knowledgeable, and attentive
  • Patients feel heard and valued during appointments
  • Providers are thorough and do not rush through visits
  • Positive long-term relationships with established primary care doctors
  • Effective communication and timely responses on patient portals

Common complaints

  • Difficulties reaching office staff and getting appointments rescheduled
  • Unprofessional or rude administrative staff behavior
  • Lack of clear communication regarding changes in practice or provider availability
  • Concerns about billing accuracy and insurance-focused care versus patient-focused care
  • Reports of long hold times and unresponsiveness to patient inquiries

In patients' words

"Dr. Wendt has been my doctor for over 10 years, her and her team are amazing. Each team member makes you feel welcomed and comfortable... I never feel rushed, in fact I feel as though she gives me more than enough time."

WebMD Review for Dr. Melissa Wendt

"The desk employee was obnoxious in tone and rude in addressing my concern for being billed inappropriately... The entitlement of the staff at this office is repulsive."

LocalityBiz Review for Beth Israel Lahey Health Primary Care

"Steward is the spitting imagine of everything that is wrong with US healthcare nowadays."

LocalityBiz Review for SMG Newton Primary Care

"If you want a PCP who treats patients like humans, look elsewhere."

LocalityBiz Review for Newton-Wellesley Primary Care

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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