
James River Family Practice
Primary Care • Newport News, VA
What patients say
Patients praise
- thorough and knowledgeable care
- compassionate and professional bedside manner
- efficient and caring staff interactions
- good communication and explanations of conditions
- willingness to spend time with patients
Common complaints
- long wait times
- difficult appointment scheduling
- perceived lack of listening or empathy from providers
- administrative issues such as termination from practice over missed appointments
- dissatisfaction with referral processes or specialist access
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