Hoag Orthopedic Institute: Orthopedic Care in Orange County
Orthopedic Clinic • Newport Beach, CA
Ratings by platform
- U.S. News & World Report / Patient Experience Data: 4.8/5 (Patient Rating) (1035 (Survey Responses))
- Hospital Care Data (CMS Survey): Excellent (Overall Hospital Rating) (N/A)
What patients say
Patients praise
- Highly rated medical/surgical care and outcomes
- Professional, kind, and supportive nursing and support staff during procedures
- Excellent communication and discharge information provided to patients
- Doctors described as caring, thorough, and highly skilled
Common complaints
- Difficulties with appointment scheduling via call center
- Disorganization at check-in stations in office locations
- Challenges with billing, deposit refunds, and communication with administrative staff
In patients' words
"My experience at the surgery center was perfect... The staff were totally kind, caring supportive throughout. My surgeon also totally made me feel very comfortable throughout I would highly recommend this facility and staff to everyone."
— LocalityBiz Review"The Doctors are Great but the Support Staff is completely incompetent the office manager and billing department are not equipped to handle patients... I feel for the Doctors on how rude the front office is."
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