Urology in Newburyport, MA - Primary Care | Specialists | Physicians
Urology • Newburyport, MA
Ratings by platform
- Vitals (Dr. Mark Laspina, DO): 4.6 out of 5 (27 ratings (5 written reviews))
- WebMD (Dr. Paul Freedberg, MD): 3.5 out of 5 (26 ratings (1 written review shown))
- Vitals (Dr. Paul Freedberg, MD): 3.3 out of 5 (not stated in snippet)
- Mass General Brigham (Dr. Mark LaSpina, DO / clinic listing): 4.8 out of 5 (265 ratings; 101 reviews)
What patients say
Patients praise
- Compassionate, takes time, and listens (Dr. Mark Laspina)
- Explained everything well; knowledgeable and trustworthy
- Put patients at ease despite apprehension
- Some patients report nothing major was done/possible scheduling or testing gaps (a mixed/neutral experience)
Common complaints
- Perceived lack of compassion, dismissiveness, and curt communication (Dr. Paul Freedberg)
- Poor follow-up/communication: no call back and difficulty getting answers
- Unprofessional behavior (yelling/insult during exam) (Dr. Paul Freedberg)
- Front desk answering phones described as very bad (Dr. Mark Laspina listing reviews)
- Potential care coordination issues during telehealth/visit (doctor not knowing which patient; missing tests/blood/urine not done that day)
In patients' words
"“The doctor was good but the front desk is ridiculous at answering the phones. Very bad!!!!”"
— Vitals review excerpt for Dr. Mark Laspina"“Dr. Laspina is the best urologist I have ever had... He’s very polite and takes his time addressing patients’ concerns...”"
— Vitals review excerpt for Dr. Mark Laspina"“...has absolutely zero compassion... let me know I had cancer and gave my wife and I a 300 page book and no help or explanation...”"
— Vitals review excerpt for Dr. Paul Freedberg"“...he starts yelling ‘Well if you weren't so [redacted] fat’... [and I] walked out...”"
— WebMD review excerpt for Dr. Paul Freedberg"“After the nurse performed the pre-visit testing, when the doctor came in it was obvious he did not know which patient he was working with.”"
— Mass General Brigham provider/clinic listing review excerpt for Dr. Mark LaSpinaMore clinics in Newburyport
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