Behavioral Health & Psychiatry | Anna Jaques Hospital
Psychiatry • Newburyport, MA
Ratings by platform
- Healthgrades/US News (HCAHPS data): 64% of patients gave a 9 or 10 rating (4% lower than national average) (N/A)
- MedicalRecords.com: 3.1/5 stars (83 reviews)
- Rehab.com: 3.0/5 stars (11 reviews)
What patients say
Patients praise
- some patients report compassionate and professional care from nursing staff
- positive experiences cited during maternity and acute care stays
- specific acknowledgment of helpfulness from individual nurses and specialists
Common complaints
- concerns regarding staffing levels and shortages
- reports of unprofessional or insensitive behavior by staff in psychiatric settings
- complaints about communication and administrative processes, such as appointment scheduling
- historical criticisms regarding psychiatric care continuity and pharmacy management
- negative patient experiences related to environmental cleanliness and attentiveness
In patients' words
"The psych unit here is amazing. they helped me so much and learn so much. i didn't know how to care for myself until ..."
— Yelp user review"I would not leave a dead cat at Anna Jacques Hospital. They are so incredibly slow and whenever I asked a question, the nurses seemed like I was bothering them. And it was dirty. Trash and dirty tissue on the floors. Will not return"
— Rehab.com user review"Our efforts have fallen on deaf ears, while conditions at our hospital continue to deteriorate, and patient safety becomes increasingly more difficult to achieve and maintain."
— Massachusetts Nurses Association press release citing hospital RNsMore clinics in Newburyport
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