Ear, Nose & Throat | The Oregon Clinic

Patients praise

• Highly knowledgeable and thorough clinical providers
• Compassionate, empathetic, and attentive bedside manner from specific clinicians (e.g., Esther Im)
• Efficient and professional medical care once seen by a provider
• Clear and helpful explanations of conditions and treatment plans

Common complaints

• Difficulties with administrative tasks including scheduling and long wait times
• Billing errors, including double billing and poor follow-up on disputes
• Reports of rude or unhelpful front desk and phone staff
• Perceived poor bedside manner, lack of patience, and condescension from some providers
• Challenges with insurance authorization communication