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Ability Rehabilitation

Physical Therapy • New Smyrna Beach, FL

What patients say

Patients praise

  • Professional and thorough providers
  • Attentive and helpful staff at specific clinics
  • Efficient scheduling and ease of access to care
  • Positive experiences with physical therapy and specific specialists

Common complaints

  • Billing issues and surprise charges
  • Rude or incompetent office staff
  • Communication problems including long wait times and lack of follow-up
  • Concerns regarding the quality of care for elderly patients

In patients' words

"I would never recommend this doctor to anyone. The office staff is flat out rude, they make you wait an hour with no apology and the doctor isn’t much better. Generally speaking, they make you feel like you’re doing them a favor and are an annoyance."

— Healthgrades user review for Dr. Heather Metchick

"Everyone there I have ever dealt with is fantastic. We have been dealing With Amy Zilcosky PA for years. She is incredible."

— New Smyrna Wellness Center patient testimonial

"This healthcare group will really try to scam you every chance they get. If you go here, be prepared to be incorrectly charged and sent surprise bills."

— Yelp user review for Volusia Medical Center

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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