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Urgent CareNew Rochelle, NY

★★★★☆3.7/5126 reviews across 6 platforms

Ratings by platform

  • seniors.fyi: 3.9/5 (60 reviews)
  • caring.com: 3.5/5 (27 reviews)
  • seniors.fyi: 2.7/5 (18 reviews)
  • caring.com: 3.7/5 (4 reviews)
  • seniors.fyi: 2.0/5 (2 reviews)
  • seniors.fyi: 5.0/5 (15 reviews)
  • agingchoices.com: Not explicitly clear (5-star distribution shown)

What patients say

Patients praise

  • Professional and compassionate care in specific home-based services
  • Effective care coordination and proactive management in certain agencies
  • High-quality, personalized attention from individual, private-duty caregivers
  • Specific staff members identified as caring and helpful

Common complaints

  • Understaffing leading to long response times for call bells and basic needs
  • Rude or inattentive staff behavior
  • Inconsistent quality of medical care and rehabilitation services
  • Poor facility cleanliness and maintenance (e.g., odors, pests, run-down conditions)
  • Administrative disorganization, including communication gaps and discharge planning errors

In patients' words

"The facility is abysmal and severely understaffed, often taking an hour or more to respond to call bells."

seniors.fyi

"This place was terrible, so unorganized, he would go days without PT. All we heard were excuses!!"

caring.com

"Vision Homecare Services in New Rochelle is best suited for families that want to keep a loved one living at home while receiving highly coordinated, relationship-driven support."

seniors.fyi

"Not only was she reliable, responsible and compassionate, but she truly became my mother's friend and confident. She was a blessing to both my mother and my family."

care.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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