Mental Health & Wellness Clinics
Psychiatry/Mental Health • New Rochelle, NY
Ratings by platform
- Birdeye (Alssaro Counseling Services): 4.6/5 stars (131 reviews)
- APP Health Group (client testimonials): 5/5 stars
What patients say
Patients praise
- Appreciative of compassionate, attentive, and skilled clinicians
- Convenience of telehealth options facilitating access to care
- Positive impact on personal mental health journeys and treatment outcomes
- Welcoming and professional front office staff in certain clinics
Common complaints
- Administrative and billing issues, such as difficulties with scheduling, delays, and poor communication
- Inconsistent responsiveness from some providers or staff
- Complaints regarding cancellation policies and unexpected charges
- Rare but severe reports of unprofessional conduct by individual practitioners
In patients' words
"Senora is a great therapist. However, the systems at Alssaro suck. They will cancel the same day but if you do, you’re charged. They also didn’t have my receipts available for a whole year..."
— Alssaro Counseling Services review (Birdeye)"Unfortunately I cannot recommend this doctor... She would fall asleep on zoom, and I'd have to wake her up. And then when I confronted her, there were excuses."
— Dr. Kristine Kingsley review (WebMD)"Many clients praise the approachable, caring nature of practitioners... Reviewers also frequently commend the convenience of telehealth options... multiple reviews mention delays in appointment scheduling or communication lapses..."
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