New Paltz Family Health Center
Psychiatry • New Paltz, NY
Ratings by platform
- Birdeye: 2.4/5 (47 reviews)
- Yelp (via MapQuest): 2.5/5 (3 reviews)
- Facebook: 42% recommend (9 reviews)
What patients say
Patients praise
- some patients report professional and attentive care from specific providers
- convenient location for local residents
- friendly staff (reported by some)
Common complaints
- poor communication and lack of follow-up on test results or prescriptions
- long wait times and inefficient appointment management
- perceived unprofessional or discourteous behavior by staff and call center personnel
- billing and insurance payment frustrations
In patients' words
"I've been going here for years and can't say enough for the professional care I've received. The staff are kind, attentive and the follow through is excellent."
— Yelp reviewer (via MapQuest)"Communication is a simple and fundamental part of life... This place falls woefully short of even being adequate in that department. Whether it’s trying to get a prescription filled or wondering if you’re ever going to get a call about your test results, this is the land of the crickets."
— LocalityBiz review"The call center that makes the appointments is also consistently disrespectful and arrogant. One star is being too kind."
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