New Paltz Family Health Center
Pediatrics • New Paltz, NY
Ratings by platform
- Birdeye: 2.4 out of 5 stars (47 reviews)
- Yelp/MapQuest: 2.5 out of 5 stars (3 reviews)
- Facebook: 42% recommend (9 reviews)
What patients say
Patients praise
- Professional clinical care from certain providers
- Kind and attentive staff reported by long-term patients
Common complaints
- Poor communication and lack of follow-up on test results or prescriptions
- Difficulties with the phone system and appointment scheduling process
- Reports of discourteous, abrupt, or unprofessional staff interactions
- Dissatisfaction with wait times and office time management
- Complaints regarding billing practices and unexpected co-pays
In patients' words
"Communication is a simple and fundamental part of life... This place falls woefully short of even being adequate in that department. Whether it’s trying to get a prescription filled or wondering if you’re ever going to get a call about your test results, this is the land of the crickets."
— LocalityBiz review"I've been going here for years and can't say enough for the professional care I've received. The staff are kind, attentive and the follow through is excellent."
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