Infectious Disease Care | University Medical Center New Orleans
Infectious Disease (HIV/Hepatitis C Care) • New Orleans, LA
Ratings by platform
- Healthgrades (facility): Patient experience: 75% patients gave rating of 9 or 10; 74% would definitely recommend (Not specified in source)
- US News (Dr. Markalain Dery): Patient rating: 3/5 (15 reviews (0 within last 12 months))
- Healthgrades (Dr. Paula Seal): 5.0 star rating (1 review)
- Vivian Health (UMC facility; employment/other reviews): 4.0 rating (56 reviews) (56 reviews)
- Yelp (UMC facility): No numeric rating captured in snippet (Not specified in snippet)
What patients say
Patients praise
- Some patients reported being given helpful information about recovery and good doctor listening/explanations (hospital patient experience measures).
- High willingness to recommend in hospital-level patient experience metrics.
- Individual infectious-disease physician listing shows a 5.0 rating for at least one reviewer.
Common complaints
- Complaints about hospital cleanliness/maintenance and dirty exam rooms (Yelp).
- Reports of long waits, strained staff interactions, and difficulties with IV placement in emergency/urgent care experiences (localitybiz).
- General theme of patients treating/experiences described as poor or problematic (Reddit thread and multiple narrative reviews).
In patients' words
"“Once you get to the exam rooms, you really see it is not well maintained. In fact, it was filthy. The floors were so dirty...”"
— Yelp — University Medical Center New Orleans (snippet)"“Horrible experience!!! Had us waiting for hours... I was stuck over 5 times form them trying to start an IV...”"
— localitybiz.com review snippet (UMC New Orleans)"“75% Patients who gave a rating of 9 or 10” and “74% Would definitely recommend” (hospital patient experience metrics)."
— Healthgrades — University Medical Center New Orleans (patient experience section)"“Based on 1 review 5.0 Star Rating (1 review)”"
— Healthgrades — Dr. Paula Seal, MD (infectious disease; affiliated with UMC New Orleans)More clinics in New Orleans
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