New Madrid Living Center - ElderLife Financial Services
Skilled Nursing Facility • New Madrid, MO
Ratings by platform
- CMS (Medicare.gov): 5 stars (CMS Overall Rating) (N/A)
- U.S. News & World Report: Below Average (Short-term) / Average (Long-term) (N/A)
- Seniors.fyi: 2.7 / 5 (10 reviews)
What patients say
Patients praise
- Cleanliness of the facility
- Some compassionate and attentive staff members reported
- High CMS star ratings cited in some assessments
- Basic needs met in an organized environment
Common complaints
- Allegations of theft and lost personal items
- Inconsistent care and ignored personal requests
- Reported incidents of injuries due to failures in safety protocols (e.g., lift misuse)
- Communication lapses regarding resident health status and incidents
- Dated and small room accommodations
- Concerns over noise levels in common areas
In patients' words
"The facility has a huge theft problem that is known about but nothing has been done. ... They wouldn't dare bring another relative to this facility and advise bypassing it."
— Seniors.fyi reviewer"...a complaint in September 2023 was substantiated after staff failed to notify a guardian of a critical lab value, resulting in hospital admission for severe hypernatremia."
— Assisted Living Magazine inspection summaryMore clinics in New Madrid
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New Madrid Community Care Center - Missouri Delta Medical Center
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Community Resources
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