Occupational Health at Yale New Haven Hospital
Occupational Health • New Haven, CT
Ratings by platform
- CMS HCAHPS Survey via Momentary Labs: 3 out of 5 stars (overall patient satisfaction) (708 completed surveys)
- Vivian Health: 3.5 out of 5 stars (96 reviews)
What patients say
Patients praise
- High quality of discharge information provided
- Generally perceived as a reliable institution for professional care and specialized services
- Some positive feedback from staff regarding teamwork and management
Common complaints
- Reports of high crime in the surrounding area
- Concerns regarding wait times in triage/ER settings
- Patient experience metrics regarding hospital staff responsiveness and facility quietness are below national averages
In patients' words
"The unfortunate thing is, it is very expensive to rent in CT... there is a whole lot of crime here, and a lot of shootings."
— Vivian Health (Staff Review)"I was in the triage area for over 10 hours on a stretcher and had to listen to security guards in their break room being unprofessional towards other patients."
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