Geriatrics (Aging)
Geriatrics • New Haven, CT
Ratings by platform
- Birdeye (Adler Geriatric Assessment Center): 4.3 out of 5 stars (6 reviews)
- Healthgrades (Dr. Roula Rizk): 3.9 out of 5 stars (17 reviews)
- Healthgrades (Dr. Iwona Lacka): 5.0 out of 5 stars (1 review)
What patients say
Patients praise
- Staff are often described as attentive, polite, and respectful in specialized outpatient settings
- Healthcare providers are praised for listening to patient/caregiver concerns and explaining steps clearly
- Supportive care for homebound patients and specialized geriatric assessments is highly regarded by families
- Positive mentions of feeling respected and having questions answered thoroughly by specific geriatric specialists
Common complaints
- Reports of poor communication and lack of attention from nursing staff
- Complaints about hospital administrative responses to patient concerns being dismissive or unhelpful
- Instances of perceived lack of compassion and feeling treated like a burden or profit-driven target
- Specific negative experiences in emergency and acute care settings involving wait times and environmental comfort
In patients' words
"They were excellent listening to what I had to say regarding her health. I appreciated how they spoke to both of us together at the end of the appointment and make sure we were both aware of what the next steps are."
— Adler Geriatric Assessment Center patient family member"Their 'apology' was more like 'sorry that you feel that way/sorry that you're dissatisfied,' rather than apologizing for any medical errors made. It was disingenuous."
— Letter to the Editor regarding Yale New Haven Hospital patient relations"This wonderful Dr and her amazing associates both medical and her staff including all fellow nurses, clerical staff …. have been devoted caring health professionals to my husband and attentive to all our questions or concerns."
— Patient review of Dr. Iwona LackaMore clinics in New Haven
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