ChristianaCare Primary Care at New Castle
Primary Care • New Castle, DE
Ratings by platform
- Family Medicine in Historic New Castle: 5.0/5 (271 reviews)
What patients say
Patients praise
- helpful and friendly staff at specific locations
- some providers praised for listening to concerns and providing solutions
- generally positive ratings for urgent care locations
- convenient access to primary care and routine services
Common complaints
- poor customer service and rude office staff
- long wait times in emergency rooms and offices
- billing and coding errors, including charges for services not received
- difficulties with prescription refills and communication with offices
- perceived lack of accountability or responsiveness to complaints
In patients' words
"Unfortunately for the doctor, my review is based on the office staff and not the actual doctor. The people that work in this office are extremely unprofessional and very rude."
— MapQuest user review for ChristianaCare Primary Care at New Castle"I was charged for items I did not receive as well as coded for items that were not medications but were charged as such. They removed nothing."
— Better Business Bureau complaint regarding ChristianaCare hospital billing"I honestly prefer to go ..."
— ChristianaCare-GoHealth Urgent Care testimonialMore clinics in New Castle
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