New Castle | ChristianaCare
Primary Care • New Castle, DE
Ratings by platform
- ChristianaCare-GoHealth Urgent Care (New Castle): 4.2/5 (39 reviews (ZocDoc))
- Family Medicine in Historic New Castle: 5.0/5 (271 ratings, 40 reviews (Family Medicine))
- ChristianaCare (General): 2.1/5 (6 complaints (ComplaintsBoard))
What patients say
Patients praise
- helpful and friendly staff at specific locations
- some providers praised for listening to concerns and providing solutions
- generally positive ratings for urgent care locations
- convenient access to primary care and routine services
Common complaints
- poor customer service and rude office staff
- long wait times in emergency rooms and offices
- billing and coding errors, including charges for services not received
- difficulties with prescription refills and communication with offices
- perceived lack of accountability or responsiveness to complaints
In patients' words
"Unfortunately for the doctor, my review is based on the office staff and not the actual doctor. The people that work in this office are extremely unprofessional and very rude."
— MapQuest user review for ChristianaCare Primary Care at New Castle"I was charged for items I did not receive as well as coded for items that were not medications but were charged as such. They removed nothing."
— Better Business Bureau complaint regarding ChristianaCare hospital billing"I honestly prefer to go ..."
— ChristianaCare-GoHealth Urgent Care testimonialMore clinics in New Castle
Primary Care Locations | New Castle, Pa.
Patients praise: Providers who listen, take time, and do not rush appointments · Kind, compassionate, and attentive patient care.
Family Doctors in New Castle, PA | Primary Care Near Me
Patients praise: Providers described as compassionate, attentive, and good listeners · Patients feel like partners in their healthcare decisions.
New Castle Primary Care
Patients praise: Some specific doctors/providers described as caring or helpful · Positive experiences with nursing staff in some instances.
Pain Management | Henry Community Health
Patients praise: Knowledgeable and professional staff · Excellent bedside manner and active listening skills.
Primary Care | Henry Community Health
Patients praise: Excellent nurse communication · High overall patient satisfaction with hospital cleanliness.
UPMC Heart and Vascular Institute | New Castle, Pa.
Patients praise: Professional and personable physicians and medical staff · High patient-reported ratings for individual providers (many averaging 4.7-4.9 stars).
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.