Pediatrics in New Castle, DE - ProviderMatch - Christiana Care
Pediatrics • New Castle, DE
Ratings by platform
- ChristianaCare ProviderMatch: 4.7/5 to 5.0/5 across various pediatric providers (Varied, ranging from ~30 to over 150 ratings per provider)
- ComplaintsBoard: 2.1/5 (1 review and 6 complaints)
What patients say
Patients praise
- High physician ratings on internal ProviderMatch platform
- Physicians described as knowledgeable and compassionate in some contexts
- Availability of multiple specialized pediatric providers
Common complaints
- Long wait times for responses and appointments
- Poor customer service and difficulties navigating call centers
- Concerns regarding communication with administrative staff
- Lack of effective resolution for patient complaints
- General dissatisfaction with administrative and billing processes
In patients' words
"Calling your doctor for an appointment - when you call the office number it sends you to a call center... HORRIBLE patient experience."
— Birdeye Reviews"Despite a high level of trust, our investigation found issues with ChristianaCare's service, including poor customer service, lack of accountability, and responsibility to resolve complaints."
— ComplaintsBoardMore clinics in New Castle
Pediatrics at New Castle Family and Internal Medicine
Patients praise: Providers are described as caring, attentive, and good listeners · Many patients appreciate the thoroughness and bedside manner of specific doctors and nurse practitioners.
Home | Advocare Brandywine Pediatrics | Wilmington, DE
Patients praise: doctors described as great and caring · long-standing practice with strong reputation in the community.
Pediatrics Home Health Care in New Castle County, DE | BAYADA
Patients praise: Professional care delivery · Compassionate and skilled pediatric nursing care.
New Castle, IN | Urgent Care
Patients praise: convenience and accessibility of urgent care · friendly and professional frontline staff.
Pain Management | Henry Community Health
Patients praise: Knowledgeable and professional staff · Excellent bedside manner and active listening skills.
Primary Care | Henry Community Health
Patients praise: Excellent nurse communication · High overall patient satisfaction with hospital cleanliness.
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