Geriatric Health Care Services in Delaware
Geriatric Medicine • New Castle, DE
Ratings by platform
- seniors.fyi (New Castle Health and Rehabilitation Center): 2.6/5 stars (48 reviews on seniors.fyi) and 2/5 stars for health inspection (NewBizBot) (48 reviews)
- Caring.com (Comfort Keepers of Wilmington): 5.0/5 stars (6 reviews)
- New Castle Nursing & Rehab website testimonials: 4.6/5 stars (29 reviews)
- WebMD/Vitals (Dr. Ina Li): 4.0/5 stars (2 ratings)
What patients say
Patients praise
- highly regarded rehab therapy teams for physical and occupational therapy
- some individual caregivers described as compassionate and responsive in home-care settings
- organized and supportive intake processes for certain services
Common complaints
- chronic understaffing leading to slow response times
- concerns regarding patient safety, including falls and lack of supervision
- inconsistent or poor communication from staff and management
- reports of neglect, such as delays in changing hygiene products or administering care
- multiple documented health inspection deficiencies and complaints
In patients' words
"I'm rating a 2 ONLY b/c of the therapy team; they are wonderful & do their jobs above & beyond expectation. If not for them, my father would have gotten zero attention during his month+-long stay."
— SeniorCare.com user review (New Castle Health and Rehabilitation Center)"The intake process and then finding the right caregivers to start immediately was swift yet compassionate. Exactly what our circumstances required."
— Caring.com user review (Comfort Keepers of Wilmington)More clinics in New Castle
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