ChristianaCare Primary Care at New Castle
Family Medicine • New Castle, DE
What patients say
Patients praise
- Helpful, friendly, and professional staff
- Compassionate and attentive care from doctors and nurse practitioners
- Convenience and efficiency of urgent care services compared to emergency rooms
- Clean and nurturing clinic environment
Common complaints
- Long wait times in emergency departments
- Billing and coding errors
- Difficulty resolving complaints or getting timely responses from customer service/billing departments
- Issues with privacy/facility accommodations (e.g., hallway beds)
- Administrative/prescription refill communication issues
In patients' words
"At ChristianaCare-GoHealth Urgent Care, patients consistently rave about the exceptional level of care they receive... Many reviewers highlight the helpfulness and efficiency of both the front desk and medical professionals..."
— UrgentCareList (ChristianaCare-GoHealth Urgent Care)"Thirteen hours of a hall... privacy HIPAA laws! From a hall to what they call a Z Bed"
— ComplaintsBoard (ChristianaCare General)More clinics in New Castle
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