CHRISTUS Trinity Clinic | Family Medicine in North New Braunfels, TX
Primary Care • New Braunfels, TX
Ratings by platform
- Solv Health: 2.3 out of 5 (3 ratings)
- Birdeye (Aggregate of Google reviews): 3.3 out of 5 (23 ratings)
- WebMD Care (specifically for Dr. Andrado): 4 out of 5 (3 ratings)
What patients say
Patients praise
- Some individual physicians are highly regarded and praised for being attentive, compassionate, and knowledgeable
- Staff described as friendly and welcoming in some experiences
- Positive feedback on quality of care and thoroughness for specific doctors
Common complaints
- Billing and coding issues (e.g., incorrect billing for services not provided)
- Dissatisfaction with office staff, including reports of rudeness and poor customer service
- Difficulty scheduling appointments for new patients and long wait times
- Reports of being seen by PAs instead of doctors and feeling rushed during visits
In patients' words
"When I complained to Christus that I had not been TREATED for anything, they said they would review the coding. After 60 days, I had to call them back and they said they would not recode the claim... These people are liers and thieves!"
— LocalityBiz user review"Only going here due to workers comp if I had a choice I would not go there have rude nurses and front counter very rude not helpful at all you don’t see a doctor only a pa just a bad place to go"
— Solv Health user review"Dr Mathewson is passionate about patient care and wellness which shows in her communication and treatment... She listens to my concerns and is always open to the input I provide."
— CHRISTUS Health website patient reviewsMore clinics in New Braunfels
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