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New Braunfels VA Clinic | VA South Texas Health Care logo

New Braunfels VA Clinic | VA South Texas Health Care

Hospital • New Braunfels, TX

★★★☆☆2.6/5122 reviews across 2 platforms

Ratings by platform

  • Rehab.com: 2.55/5 (112 reviews)
  • Trustburn (South Texas Veterans Health System): 2.9/5 (10 reviews)

What patients say

Patients praise

  • some veterans report receiving great care
  • friendly customer service in some instances
  • useful hub for information and services

Common complaints

  • frequent changes in medical providers
  • ineffective care coordination
  • difficulty reaching staff by phone/delayed responses
  • long wait times on the phone
  • concerns regarding staff turnover and workload

In patients' words

"I had an outstanding experience today. My wait time was as expected, but very relieved with the outstanding customer service and overall attitudes. Everyone was very welcoming and made this an enjoyable experience."

— Trustburn user review

"a patient advocate said veterans’ three most common complaints were changes in medical providers, ineffective care coordination, and delayed phone call responses."

— VA Office of Inspector General report

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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