New Braunfels, TX Mental Health Clinic
Behavioral Health and Psychiatry • New Braunfels, TX
Ratings by platform
- Tebra: 5.0/5.0 (269 reviews)
- Birdeye: 4.2/5.0 (25 reviews)
- Birdeye: 2.7/5.0 (65 reviews)
What patients say
Patients praise
- Patients feel heard and understood by specific providers
- Appreciation for compassionate and knowledgeable therapy services
- Effective medication management and personalized care experiences
- Professional and patient-focused office staff experiences reported by some clients
Common complaints
- Issues with billing practices and unexpected charges
- Reports of unprofessionalism or rudeness by front desk staff
- Concerns about therapist turnover and lack of consistency in care
- Dissatisfaction with communication regarding policy changes or medication management
- Challenges with insurance processing and refund requests
In patients' words
"Dallas and the whole staff are fantastic! The care of the patient comes first and I feel like not only does she listen but I am heard. She helps me succeed in life."
— Review for Affective Mental Wellness LLC"My counseling sessions with Jay Jeter and comfortable. Jay is extremely pragmatic and could tell that he genuinely cares about your well-being, instead of 'processing' you like a product on a conveyor belt."
— Review for Riverbend Counseling"Therapist was great but the billing is ridiculous. The office requests you sign a form so they can draft your co pays. They definitely draft but draft whatever they want without letting you know in advance."
— Review for New Braunfels Counseling Center"They will incorrectly charge your card numerous times. The lady youll speak to about it is all attitude. And don’t think removing your card from the app will matter. They’ll still charge your card."
— Review for Ellie Mental HealthMore clinics in New Braunfels
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