New Berlin Therapy | Orthopaedic Associates of Wisconsin
Physical Medicine and Rehabilitation • New Berlin, WI
Ratings by platform
- Birdeye (aggregating Google and Facebook reviews): 4.8 out of 5 stars (aggregated across multiple platforms) (3,107 reviews (aggregate))
- Better Business Bureau (BBB): Not rated (1 unresolved complaint) (1 complaint listed over a three-year period)
What patients say
Patients praise
- High levels of patient satisfaction with surgical outcomes, particularly joint replacements
- Skilled and compassionate surgeons and medical staff
- Helpful and supportive post-surgical communication systems (e.g., text support)
- Positive experiences with physical and occupational therapy services
Common complaints
- Reports of poor bedside manner or lack of compassion from some staff
- Concerns regarding customer service and communication between departments
- Instances of perceived dismissal of patient concerns (e.g., related to weight or specific medical needs)
- Reports of expensive billing experiences
In patients' words
"I cannot begin to describe how wonderful Dr. Klement and his staff are! He just gave me a total hip replacement and everything went better than I could have imagined."
— Patient testimonial for Dr. Mitchell R. Klement"I was told they wouldn't help me because I am overweight. They wouldn't even give me a hip injection. I have been suffering for about a month now."
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