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Aurora Gastroenterology - New Berlin, WI - 53151 - Aurora BayCare logo

Aurora Gastroenterology - New Berlin, WI - 53151 - Aurora BayCare

GastroenterologyNew Berlin, WI

★★★★☆3.5/5131 reviews across 2 platforms

Ratings by platform

  • Vitals (for Dr. Franklin Loo): 3.9/5 (7)
  • Birdeye (for Aurora Urgent Care at same location): 3.5/5 (124)

What patients say

Patients praise

  • Knowledgeable and informative physicians
  • Efficient check-in processes for some patients
  • Friendly and attentive staff reported by some patients

Common complaints

  • Long wait times for appointments and walk-ins
  • Concerns regarding billing and insurance coverage accuracy
  • Perception of rude or unprofessional staff behavior
  • Negative experiences with certain healthcare providers

In patients' words

"Doctor is very knowledgeable and even drew pictures on a white board to explain what she was trying to explain to me."

Vitals/Aurora Healthcare profile for Dr. Trupti Akella

"I have been coming here for three or four [years] now and I have no... complaints... the doctors are very nice and they listen when I talk."

LocalityBiz user review

"I wish I could leave 0 stars. I used to love this clinic. I have had such negative experiences lately that I will be..."

Yelp review for Aurora Health Center, New Berlin

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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