Baptist Cancer Center - Union County
Oncology • New Albany, IN
Ratings by platform
- Birdeye (Baptist Memorial Hospital-Union County): 4.6 out of 5 (752 reviews)
- Healthgrades (Baptist Memorial Hospital-Union County): 78% Patient Experience Rating (not stated)
- SeniorHealthDatabase.com (Baptist Memorial Hospital Union County): 4/5 Stars (CMS Overall Rating shown as 4/5) (not stated)
- U.S. News (Baptist Memorial Hospital-Union County): Patient Experience Score: 4 out of 5 (not stated)
- Facebook (Baptist Memorial Hospital-Union County): 80% recommend (376 reviews)
What patients say
Patients praise
- Staff and care are often described as professional, courteous, and helpful
- Some reviewers highlight specific clinicians/nurses calming anxiety or providing good support
- General patient experience scores/recommendation rates are relatively high on major hospital-review sources
Common complaints
- Negative experiences include issues with nurse communication/professionalism (e.g., not introducing themselves, feeling ignored)
- Some complaints mention basic needs during stay (difficulty getting to bathroom independently)
- Food and comfort concerns are mentioned (e.g., food described as disgusting, staff described as dry)
In patients' words
"“The only thing that kept me from giving a five star review was the Nurse Mona. She never said a word to me. She never introduced herself. Very unprofessional, and I felt invisible.”"
— Birdeye review page for Baptist Memorial Hospital-Union County"“The food was DISGUSTING & everybody was super dry I’m ready to go home”"
— Birdeye review page for Baptist Memorial Hospital-Union County"“Everyone was professional and courteous from registration through my procedure.”"
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