St. Joseph Hospital Primary Care

Patients praise

• Providers who are attentive, thorough, and take time to listen to patient concerns
• Strong patient-provider relationships built over many years
• Responsive and compassionate care, especially in coordinating testing and long-term health management
• Ease of communication via patient portals for some doctors

Common complaints

• Communication challenges, including difficulties reaching office staff and unreturned phone calls
• Long wait times and dissatisfaction with appointment scheduling processes
• Reports of dismissive, condescending, or rushed bedside manner with some providers
• Frustration with billing issues or perceived unnecessary testing
• Systemic issues in larger practices, such as excessive patient loads affecting care quality