Evans & Taylor Eye Care Group Locations
Optometry • Nappanee, IN
Ratings by platform
- Yelp: 3.0 out of 5 stars (based on 34 reviews on Yelp) (34 reviews)
- BestProsInTown: Not explicitly rated, but feedback mentions 64 reviews (64 reviews)
- BestProsInTown: Not explicitly rated, but feedback mentions 106 reviews (106 reviews)
What patients say
Patients praise
- Professional and knowledgeable optometrists
- Friendly, supportive, and welcoming office staff
- Thorough and comprehensive eye exams
- Efficient service delivery in many instances
- Helpful assistance with frame selection and contact lens training
Common complaints
- Frustration regarding additional charges or mandatory retinal imaging exams not covered by insurance
- Complaints about administrative procedures, billing, or inconsistent insurance communication
- Occasional reports of long wait times
- Isolated reports of perceived incompetence or poor communication regarding prescriptions
- Some concerns about high pricing for frames
In patients' words
"I love coming here to have my yearly exam. I appreciate the knowledge and professionalism of my physician as well as the staff. I feel well-taken care of."
— Evans & Taylor Eye Care Group Website"Care was amazing they go above and beyond. If they make a mistake they make it right no questions asked. Office has aura every person and makes you feel welcomed."
— MapQuest / Yelp"I have gone to this place for several years. However they are now requiring every patient to undergo a retinal eye exam procedure that is not covered by insurance."
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