North Shore Physicians Group

Patients praise

• Some patients appreciate knowledgeable and caring individual physicians and nurse practitioners
• Staff noted as friendly and professional in some instances
• Support for preventative care approaches
• Highly regarded experiences with specific providers noted by some long-term patients

Common complaints

• Reports of rude, unprofessional, or judgmental staff/nurses
• Difficulties with appointment scheduling, long wait times, or practice policies (e.g., being dropped as a patient)
• Communication issues, including failure to listen to patient concerns or losing records
• Perceptions of a profit-driven focus over patient care
• Specific complaints regarding insensitive behavior in clinical settings