North Shore Ear Nose and Throat
Ear, Nose, and Throat (ENT) • Nahant, MA
What patients say
Patients praise
- Providers are often described as professional, thorough, and knowledgeable
- Many patients report that doctors and staff listen closely to their concerns and provide clear explanations
- General appreciation for the efficiency and timeliness of visits
- Specific praise for kind, caring, and respectful bedside manner from several clinicians
- Successful medical outcomes for procedures like sinus surgery
Common complaints
- Reports of doctors appearing angry, intense, or avoiding eye contact during appointments
- Complaints regarding perceived arrogance from some providers
- Patients feeling unheard or that their concerns were minimized or dismissed
- Perception that a provider prioritizes quick surgeries for financial gain
In patients' words
"Dr. Mugge is very caring, professional and kind. He listened to my concerns and we came up with a plan that I was comfortable with."
— rater8 patient review for Dr. Richard Mugge"Dr. Verdugo is arrogant and doesn’t care to answer questions... We need a new doctor because he is just looking for patients to perform quick easy surgery on so he gets paid."
— rater8 patient review for Dr. Gonzalo Verdugo"Excellent communicator. On time. Obviously, extremely knowledgeable and experienced."
— rater8 patient review for Dr. Kevin GrafmillerMore clinics in Nahant
Massachusetts Ear, Nose and Throat Associates
Patients praise: Professional and knowledgeable medical staff/physicians · Successful surgical outcomes.
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Southcoast Health Obstetrics and Gynecology
Patients praise: Providers described as knowledgeable, kind, and compassionate · Staff noted for being accommodating, friendly, and helpful during visits.
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Patients praise: Professional and personable staff · High-quality dental care.
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