Home - Mystic Healthcare Nursing & Rehabilitation Center
Skilled Nursing and Rehabilitation • Mystic, CT
Ratings by platform
- NursingHomeRating.org / Medicare Data: 2 out of 5 stars (Overall Medicare rating)
- Seniors.fyi: 4.5 out of 5 stars (from 115 reviews) (115)
- Trustburn: 3.4 out of 5 stars (7)
What patients say
Patients praise
- Some staff members described as wonderful and attentive
- Effective medication management in specific cases
- Therapy services provided 7 days a week in some instances
- Some reports of personalized, high-quality care (e.g., salon services)
Common complaints
- Understaffing and reliance on agency staff leading to inconsistencies in care
- Patient safety concerns, including falls and delayed assistance (e.g., in pain or toileting)
- Issues with communication, including unresponsiveness to family calls
- Deficiencies related to abuse, neglect, and exploitation protocols
- Poor discharge planning and lack of essential equipment coordination
- Facility maintenance issues (e.g., odors, outdated rooms)
- Food quality and nutritional concerns
In patients' words
"My sister is there. She was left for 2.5 hours without a bedpan in pain. They denied this even though I have the timed texts from my sister, spanning almost 3 hours. Now they refuse to answer my phone calls."
— Trustburn review"Mystic Health Care has been WONDERFUL in the care of my Mom. They have her meds 100% perfect... whereas... she has been in the top facility nearby and they never, for almost a full year got her meds right... and that's pretty bad."
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