Hartford HealthCare HealthCenter - Mystic
Family Medicine • Mystic, CT
Ratings by platform
- Official Hartford HealthCare website surveys: Individual provider ratings frequently range between 4.7 and 4.9 out of 5 based on patient surveys (Varies by provider (e.g., 82 to 278 surveys per provider))
- Yelp (aggregated brand-level reviews): 1.7 out of 5 stars (159 reviews)
What patients say
Patients praise
- Some patients appreciate specific physicians for their professionalism and compassion
- Convenient location offering a wide range of primary and multi-specialty services
- State-of-the-art facility environment
Common complaints
- Concerns regarding billing practices, including facility fees and overcharging
- Difficulties with administrative staff responsiveness and communication delays
- Reports of insensitive or unhelpful interactions with certain medical staff
- Frustration with the phone/appointment scheduling system
In patients' words
"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... patient concerns simply don't seem to be a priority."
— Yelp user review"They are not up front with the pricing and will try to get you to sign up for multiple appointments at once before you see the charges."
— Yelp user review"Community members highlight Hartford HealthCare Medical Group in Mystic as a noteworthy option when seeking a new cardiac doctor who is more responsive and communicative."
— Nextdoor community insightsMore clinics in Mystic
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Patients praise: high patient satisfaction ratings for specific providers at the Mystic location · praise for knowledgeable and caring physicians.
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Geriatric Care | hartfordhealthcaremedicalgroup.org
Patients praise: Providers frequently praised for being professional, compassionate, and attentive listeners · Convenient access to comprehensive, multi-specialty care in a modern facility.
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