Behavioral and Mental Health | Waukesha, WI - ProHealth Care
Behavioral Health and Mental Health • Muskego, WI
Ratings by platform
- ProHealth Care official site: 4.9/5 (69 reviews)
- Rehab.com: 4.9/5 (204 reviews)
- Recovered.org: 4.03/5 (Not explicitly stated (Trustscore))
- Recovery.com: 3.8/5 (Not explicitly stated)
What patients say
Patients praise
- Access to a wide range of behavioral and mental health services (e.g., CBT, DBT, medication management, anger management)
- Availability of personalized care and treatment plans for various conditions (anxiety, depression, PTSD, etc.)
- Some clinical staff rated positively despite administrative complaints
- Structured programs for adults, such as day treatment/PHP
Common complaints
- Rudeness and unprofessional behavior by front desk/reception staff
- Difficulties with appointment scheduling and communication
- Administrative and billing issues, including miscoding and failures to update patient records
- Incompetence and lack of responsiveness reported by some patients
In patients' words
"One of the receptionists is the worst. Name starts with M but I won't put her on full blast. She makes checking in 10x more difficult than necessary EVERY single time. She's not friendly and typically rude. I am here often for myself and both of my parents. I feel that reception is the face of any business and she sets a terrible tone. Thankfully we love our Doctors so we put up with it."
— LocalityBiz review"The nurses are incompetent, lazy, rude, inconsiderate, and flat out lie. Samantha and Racquel (nurses) told me they never received documents (which the doctor found) and I wasn't able to speak to the doctor."
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