Audiology | Waukesha, WI - ProHealth Care
Audiology • Muskego, WI
Ratings by platform
- ProHealth Care Official Site: 4.8 / 5 (154 reviews (for Dr. Karen Nelson))
- ProHealth Care Official Site: 4.9 / 5 (84 reviews (for Dr. Kimberly Jones))
- Birdeye (Aggregate): 4.8 / 5 (1,895 reviews)
- Yelp: 3.0 / 5 (2 reviews)
What patients say
Patients praise
- Professional, pleasant, and thorough care from audiologists (specifically Dr. Karen Nelson)
- Effective and attentive clinical interactions once inside the appointment
- Generally high patient ratings for individual providers (e.g., 4.8/5 for Dr. Nelson)
Common complaints
- Long wait times for appointments
- Dissatisfaction with billing and accounting systems, including billing errors and lack of response to inquiries
- Reports of rude, unhelpful, or unprofessional administrative and reception staff
- Communication issues regarding appointment changes or necessary information updates
In patients' words
"Karen Nelson is an excellent audiologist. She is pleasant, efficient and professional."
— ProHealth Care Patient Review"Dealing with ProHealth's accounting and billing systems has been an immensely frustrating experience. It's hard to believe that in today's age of technology, such systemic and consistent errors can persist."
— Patient Review"Had to wait 6 months for this hearing screen. Way to long."
— ProHealth Care Patient Review"One of the receptionists is the worst. ... She makes checking in 10x more difficult than necessary EVERY single time. She's not friendly and typically rude."
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