Locations - ENT Medical Services
Otolaryngology • Muscatine, IA
Ratings by platform
- WebMD (for a specific doctor at the practice): 3.0/5.0 (based on 9 ratings) (9 ratings)
- HealthyHearing.com: 5.0/5.0 (1 review)
What patients say
Patients praise
- Professional and efficient medical care
- Knowledgeable staff and doctors
- Successful surgical outcomes and treatments for sinus and ear issues
- Quick service and short wait times experienced by some patients
Common complaints
- Concerns regarding bedside manner of certain physicians
- Reports of poor communication and lack of follow-up on complaints from office management
- Employee feedback noting management concerns
In patients' words
"Dr. Simpson is AMAZING, he solved a lot of my sinus problems... Unfortunately, after my surgery I had some complications & had to deal Dr.Capper who is HORRIBLE!!!! His bedside manner is atrocious... I filed a formal complaint a month ago and still haven't heard anything back from them."
— Vymaps (Patient review)"Dr Robert Thomas did an awesome job on my sinus surgery and following appointments. He is professional, efficient, and above all he cares about his patients."
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