Ear, Nose & Throat (ENT) - UnityPoint Health
Otolaryngology • Muscatine, IA
Ratings by platform
- U.S. News & World Report (Hospital-wide): 3 out of 5 (Not explicitly stated for hospital-wide patient experience score)
- Vivian Health (System-wide): 2 out of 5 (2 reviews)
What patients say
Patients praise
- Professional and caring staff interactions reported by some patients
- Effective treatment and support for specific conditions like sleep apnea
- Clear explanations provided during some clinical visits
Common complaints
- Billing and insurance issues reported at the system level
- Patient frustration with communication and listening by staff
- Staffing or operational concerns in specific hospital departments
In patients' words
"I’m grateful to everyone who helped me along my CPAP journey. That includes the folks in the sleep lab at our local hospital (UnityPoint) and everyone at Brooke Bradley’s office at ENT Medical Services, including Beth Chalupa and their fantastic nurses."
— Discover Muscatine"As a nurse, I have a different perspective... I was very impressed with the nurses and technicians who cared for me. They were professional, caring, and provided me with clear answers."
— WebMD (UnityPoint Health-Trinity Muscatine)"If I could score 0 I would. Nobody listens to you. They order tests for things that have no reasonable explanation. Again, they ignore what you say because all I can think of is they're driving costs up for you so they can make money."
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